Service Management-Service Request Management Consultant

from 10 to 14 year(s) of Experience
Mumbai
Not Disclosed by Recruiter

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Posted: 41 days agoJob Applicants: 104Job Views: 252

Job Description

Job Description

Job Skill: Service Request Management

Designation: Career Level - 08-Consultant

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 10-14 years

Job Summary

The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner.

The Service Management team is responsible for being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.

In Service Request Management, you will be responsible for managing all requests according to a service that will be processed. You will have to monitor and report the agreed Key Performance Indicators (KPI) corresponding to the compliance with customer and management and utilize service desk resources as required.

Good to have skills: Service Request Management,Good communication skills

Roles and Responsibilities

In this role you are required to do analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures. The person requires understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture. The person should require minimal guidance when determining methods and procedures on new assignments. Decisions often impact the team in which they reside and occasionally impact other teams. Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role:Outside Consultant

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:42709

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