Job Skill: Service Request Management
Designation: Career Level - 08-Consultant
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 10-14 years
The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner.
The Service Management team is responsible for being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.
In Service Request Management, you will be responsible for managing all requests according to a service that will be processed. You will have to monitor and report the agreed Key Performance Indicators (KPI) corresponding to the compliance with customer and management and utilize service desk resources as required.
Good to have skills: Service Request Management,Good communication skills
Roles and Responsibilities
In this role you are required to do analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures. The person requires understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture. The person should require minimal guidance when determining methods and procedures on new assignments. Decisions often impact the team in which they reside and occasionally impact other teams. Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture. Please note that this role may require you to work in rotational shifts.