Position: ServiceNow Certified System Administrator
Experience: 2+ years
Essential Skills / Experience:-
ServiceNow Certified System Administrator
Bachelor degree in Computer Science, IT, Engineering, or related technical discipline.
2+ of experience with ServiceNow in an enterprise environment
Experience with the ServiceNow HR Service Delivery application
Knowledge of HR function, processes, and best practices
Knowledge of Case Management, Knowledge Management best practices and design
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
Experience working with ServiceNow
Uerstanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant ITSM toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-s
Experience implementing ServiceNow Service Catalog and CMS (Content Management System)
Design a company-wide service catalog that offers a collection of services
Present a customized UI for a knowledge base
Create customized login pages or search pages, as well as personalized views of lists, tables, charts, or graphs.
Integrating ServiceNow with other company applications.
Build a tailored self-service portal for end users that follows a corporate style guide.
Working knowledge of Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)