ServiceNow IT Service Management professional

from 3 to 6 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 54 days agoJob Applicants: 375Job Views: 562

Job Description

  • Role :Cloud Services Operations
  • Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Must Have Skills :ServiceNow IT Service Management
  • Good To Have Skills :Cloud Based Service Management Process Design

  • Job Requirements :
    • Key Responsibilities : 1: Ability to take leadership role in outages / critical situations when IT systems are down and there is a business impact 2: The role requires individual to work with multiple stake holders in the project Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration 3: ensure that right level of support is extracted across all groups including technology providers like Microsoft, Cisco, EMC, SAP, Oracle etc.

Technical Experience : 1 Good understanding of IT systems both Infrastructure and Applications 2 Has experience working in some technical area like Network, Platform, Database, Storage, middleware, applications


Professional Attributes : 1: Have a good understanding of clients business process 2: Process knowledge and acumen to improve processes


Educational Qualification : 12 Years of mandatory education as per Accenture standards

Qualifications

15 years of full time education


Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - System Programming

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, LBS Marg,Vikhroloi West, , MUMBAI, Maharashtra, India

Reference Id:242506

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