ServiceNow IT Service Management SW/Application Tech Support

from 12 to 15 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 32 days agoJob Applicants: 56Job Views: 140

Job Description

Project Role : SW/Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level : 7

Work Experience : 12-15 years

Work Location : Bengaluru

Must Have Skills : ServiceNow IT Service Management

Good To Have Skills : ServiceNow IT Business Management,ServiceNow IT Operations Management

Job Requirements :


  • Key Responsibilities : Managing large-scale project or multiple small to mid-range projects with overall responsibility for projects successImplementing and following Project Management Office standard methodologies, processes and tools, developing and maintaining project documentation, work plans and project deliverableMaintaining accountability to leadership for project delivery and directionEstablishing and maintaining effective communications with team members, stakeholders, senior management and contacts

  • Technical Experience : Experience in managing ServiceNow implementationsExperience in using ServiceNow ITBM/ITSM/ITOM Product SuiteExperience with ServiceNow Service CatalogPMP certification

  • Professional Attributes : Excellent oral and written communication skills to provide clear messages to all management levelsDemonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organizationDemonstrated analysis and problem-solving skills

  • Educational Qualification : Bachelors Degree in Computer Science, IT or Business or related field

  • Additional Information : Assisting in the advancement of project management competencies, including mentoring/coaching

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

Reference Id:246112

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