ServiceNow IT Service Mgmt. SW/Application Tech Support Practitioner

from 4 to 6 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 32 days agoJob Applicants: 130Job Views: 231

Job Description

Job Description
    ServiceNow IT Service Management SW/Application Tech Support Practitioner

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :ServiceNow IT Service Management
  • Good To Have Skills : ServiceNow Human Resource Service Management (HR),ServiceNow IT Business Management, ServiceNow IT Operations Management
  • Job Requirements : Key Responsibilities : a-Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow b-ServiceNow platform development c-ServiceNow application d-Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow e-Applies innovative technical solutions to business and the application processes

  • Technical Experience : a-Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc b-Minimum 4 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR, CSM

  • Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
  • Educational Qualification : Bachelors Degree in Computer Science, IT, Engineering, or related field

  • Additional Information : Involved in pre-sales, client demo and RFPs b-Mandatory:Certified System Administrator and Certifie.

    Salary: Not Disclosed by Recruiter

    Industry:IT-Software / Software Services

    Functional Area:IT Software - Application Programming, Maintenance

    Role Category:Admin/Maintenance/Security/Datawarehousing

    Role:Technical Support Engineer

    Employment Type:Full Time, Permanent

    Key Skills

    Desired Candidate Profile

    Please refer to the Job description above

    Education-

    UG:B.Sc - Computers, BCA - Computers, B.Tech/B.E. - Computers

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
    View Contact Details+

    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,,Godrej and Boyce Compound,LBS Marg,Vikhro, MUMBAI, Maharashtra, India

    Reference Id:245879

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