from 1 to 4 year(s) of Experience
Not Disclosed by Recruiter

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Posted: 25 days agoJob Applicants: 486+Job Views: 1929+

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Spanish
  • Good To Have Skills : Enterprise Application Security Design and Testing

Job Requirements :

  • Key Responsibilities : Able to handle day to day emails, phone calls, chats and create tickets.Able to create tickets, assign tickets, follow ups and coordination for closuresPerform ticket queue management

  • Technical Experience : Thorough knowledge of Ticket life-cycle,Ticketing tool,TAT,SLAsThorough knowledge of ITIL,ITSM,CSAT,IT Request,IT Incidents,Severity and Priority issues

  • Professional Attributes : Must have experience in-Ticketing Tool ( Service Now, Remedy, CA service desk)Call LogsSLAIncident Management

  • Educational Qualification : Min B2 Above in Spanish language

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role:Outside Consultant

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:198718