Sr. Technology Architect
Posted: 11 days agoJob Applicants: 60Job Views: 270
You Are Great At
Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Incident Management: Resolve technical and some business incidents independently.
Mentor/assist less-experienced team members on complex incidents.
Escalation Management: identify, mange, and lead escalations through L4.
Work with others to help manage escalations through L5.
Problem Management
Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies
Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
Lead or participate in a Change Advisory Board or Technical Advisory Board.
Patch And Security Management
Provide input to security policies.
Proactively monitor the environment for patch compliance.
Analyze patches for compatibility with each customer or internal infrastructure environment.
Approve patch and security changes.
Configuration Management
Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Quality
May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management
Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas.
Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics.
Becoming a trusted advisor to the customers and/or internal businesses/end users.
Develop and grow assigned customers and/or internal businesses/end users account relationships.
Teamwork
Lead or work as part of a team, which may be virtual, global, and/or multi- functional, and addressing complex issues.
Trusted advisor inside technology area and recognized outside team/technology area.
Education And Experience Required
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
May have Master's degree in related field.
Often holds intermediate-level certification(s) in work field.
Typically 5+ years of relevant experience
What It Takes
Typical skills include:
(Expert) in one or more technology sub-areas.
(strong) understanding of related technologies.
(strong) Customer Service.
General Project Management.
Influencing Others.
Customer/Vendor Management.
Business Analysis
General Financial Management .
Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
Incident Management: Resolve technical and some business incidents independently.
Mentor/assist less-experienced team members on complex incidents.
Escalation Management: identify, mange, and lead escalations through L4.
Work with others to help manage escalations through L5.
Problem Management
Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies
Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
Lead or participate in a Change Advisory Board or Technical Advisory Board.
Patch And Security Management
Provide input to security policies.
Proactively monitor the environment for patch compliance.
Analyze patches for compatibility with each customer or internal infrastructure environment.
Approve patch and security changes.
Configuration Management
Ensure Configuration Management Database (CMDB) entries are complete and accurate.
Quality
May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management
Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas.
Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics.
Becoming a trusted advisor to the customers and/or internal businesses/end users.
Develop and grow assigned customers and/or internal businesses/end users account relationships.
Teamwork
Lead or work as part of a team, which may be virtual, global, and/or multi- functional, and addressing complex issues.
Trusted advisor inside technology area and recognized outside team/technology area.
Education And Experience Required
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
May have Master's degree in related field.
Often holds intermediate-level certification(s) in work field.
Typically 5+ years of relevant experience
What It Takes
Typical skills include:
(Expert) in one or more technology sub-areas.
(strong) understanding of related technologies.
(strong) Customer Service.
General Project Management.
Influencing Others.
Customer/Vendor Management.
Business Analysis
General Financial Management .
Role:Technical Architect
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Engineering - Software & QA
Role Category:Software Development
Employment Type:Full Time, Permanent
Key Skills
configuration managementproject managementcustomer relationshipescalation managementVendor managementrelationship managementBusiness analysisfinancial management
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:B.Tech/B.E. in Computers,BCA in Computers,B.Sc in Computers
PG:Any Postgraduate
Company Profile
Opentext
Open Text™ is the world's largest independent provider of Enterprise Content Management software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. Open Text supports approximately 46,000 customers and millions of users in 114 countries and 12 languages.
Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow's reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow - people a lot like you.
At Open Text we believe in the diversity of our work force. Our people are our number one winning strategy which is why we strive to attract and retain the very best the industry has to offer. We are proud to offer excellent benefits, a high performance culture, challenging work and highly competitive financial rewards.
We currently have a wide range of attractive opportunities whether you are a new grad or a seasoned professional. Explore the opportunities, choose Open Text, be part of the story. Let your journey begin.
Open Text offers an attractive and unique opportunity to be part of one of the fastest growing success stories in the Information Technology sector. Our talented and innovative team creates solutions that truly influence the way leading organizations do business. Imagine having the resources to influence tomorrow's reality today, learning from the industries top talent and having fun while you do it! We are looking for people who think outside the box, dream big, thrive on change and innovate for today and tomorrow - people a lot like you.
At Open Text we believe in the diversity of our work force. Our people are our number one winning strategy which is why we strive to attract and retain the very best the industry has to offer. We are proud to offer excellent benefits, a high performance culture, challenging work and highly competitive financial rewards.
We currently have a wide range of attractive opportunities whether you are a new grad or a seasoned professional. Explore the opportunities, choose Open Text, be part of the story. Let your journey begin.
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