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Support Analyst

from 0 to 4 year(s) of Experience

Chennai

INR 3,00,000 - 4,00,000 PA.

Posted: 28 days agoJob Applicants: 15757+Job Views: 31086+
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Job Description

Amazon's Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.

Job Description:

The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.

Roles and Responsibilities:

  • Must be able to interact with an external parties like customers and suppliers comfortably.
  • Process and respond to phone calls and emails received from publishers.
  • Respond to queries sent to the KDP forums.
  • Investigate payment concerns brought up by customers.
  • Route payment concerns to Accounts Payable.
  • Reprocess stuck books through the system.
  • Route issues and bugs that need engineering expertise to the development teams.
  • Remove certain content as it is identified by the QA team.
  • Notify vendors that their content has been removed.
  • Maintain and improve a knowledge base with unique vendor requests and their solutions.
  • Work on developing responses for common questions
  • Work with customer service manager in documenting process flows.

Eligibility Criteria:

  • Education: Bachelor Degree in any discipline with 0-4 years of experience.
  • Flexible to work in night shifts and staggered week offs.
  • Excellent written and verbal communication skills required.
  • Immediate Joiners only
  • 2020 pass outs are not eligible

This is a contract role for a period of 6 Months

Additional Information:

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3 months')

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.




Salary: INR 3,00,000 - 4,00,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Temporary/Contractual

Company Profile

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
View Contact Details+
Contact Details

Contact Company:Amazon Development Centre (India) Pvt. Ltd.

Address :BUILDING NO 9 9TH AND 10TH FLOOR, Hyderabad, Telangana, India