SW/Application Tech Support Practitioner

from 4 to 6 year(s) of Experience
Gurgaon Gurugram
Not Disclosed by Recruiter

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Posted: 29 days agoJob Applicants: Less than 10Job Views: 33

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Gurugram
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Network Infrastructure
  • Job Requirements :

    • Key Responsibilities : 1 This role includes problem management, client liaison, technical architecture and product development 2 Engineer will provide 2nd Line Support for supporting analysts, end users and delivering functions under the Enterprise Voice Portfolio Support typically takes the form of investigating and resolving problems, incident handling Availability and performance monitoring, routine start-up and close-down and maintenance of operating plans and schedules

    • Technical Experience : 1 Voice over IP principles and PBX functionality Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence SIP, SCCP, H323, etc 2 VPN and other remote connectivity 3 Cisco switches, routers and firewalls 4 Cisco Collaboration Product Knowledge is added advantage 5 NICE/Verint Recording Knowledge

    • Professional Attributes : 1 Good Communication Skills 2 Previous experience working with cross geography teams 3 Ability to work under pressure 4 Flexible for 24/7 shifts

    • Educational Qualification : BE Preferably

    • Additional Information : Ready to work in Shifts

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Key Skills


UG:B.Tech/B.E. - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:275002