SW/Application Tech Support Practitioner

from 8 to 10 year(s) of Experience
Gurgaon Gurugram
Not Disclosed by Recruiter

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Posted: 32 days agoJob Applicants: 47Job Views: 123

Job Description


  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 8
  • Work Experience : 8-10 years
  • Work location : Gurugram
  • Must Have Skills : Microsoft Windows Desktop Management
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : 1 Maintain the infrastructure for Epic Printing and the print que2 Support Follow Me Printing3 Med forms and VPSX support4 Works with the teams that manage the printers and print servers5 Need a full ownership of troubleshooting during the outages and client communication on the resolution and progress note6 Maintain the agreed SLA for the incident management with different categories of incident management, change execution and task execution

    • Technical Experience : 1 Work experience in supporting EPIC Printing experience2 Good knowledge of EPIC printing usage in Electronic Health Records3 Centralized remote management of print ques and printers

    • Professional Attributes : 1 Proven success in contributing to a team-oriented environment 2 Proven ability to work creatively and analytically in a problem-solving environment 3 Desire to work in an information systems environment 4 Excellent leadership, Good verbal and written communication and interpersonal skills

    • Educational Qualification : Bachelors Degree

    • Additional Information : Flexible to work in 24/7 shifts

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Key Skills

Education-

UG:Any Graduate - Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:274033

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