System Monitoring Tools & Techniques

from 3 to 6 year(s) of Experience
Pune
Not Disclosed by Recruiter

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Posted: 19 days agoJob Applicants: 1077+Job Views: 2150+

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : System Integration Delivery Management,System Monitoring Tools & Techniques
  • Good To Have Skills :

Job Requirements :


  • Key Responsibilities : Strong ability to monitor diagnose IT infrastructure, application services, server, network alerts, events or issues Experience on usage , administration of monitoring tools such as SolarWinds NPM , SAM , Manage Engine OpsManager , Nagios , PRTG, Netflow Analyzer Appdynamics , Riverbed , New Relic APM etc Experience of analyzing system and network performance using monitoring tools and historical / real time data Knowledge of SNMP protocol and using SNMP traps/MIBs for monitoring

  • Technical Experience : Proactive monitoring of IT infrastructure and application/services alerts via monitoring tool and Email Impact and Severity Assessments of service failures End-to-End ownership of tickets created via alerts, accurately recording progress and escalations on ticketing systems 1st level of investigation and diagnosis Fast and effective response to service failure Alerts and Notifications

  • Professional Attributes : On time escalations and Follow up with the IT / Application Support team on pending high priority alerts according to incident management process Prepare and maintain Documentation, Reports availability , capacity trend analysis , and provide follow up status on identified tasks

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:224503

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