System Monitoring Tools & Techniques SW/Application Tech Support

From 6 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 46 days agoJob Applicants: 39Job Views: 177

Job Description


  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : System Monitoring Tools & Techniques
  • Good To Have Skills : No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : 1Perform day today management of global devices and synthetic transactions monitoring the monitors2 Troubleshoot and resolve synthetic transactions on client workstations 3Perform daily support for any monitoring related queries 4Incident and request ticket handling as well as follow ups on all monitoring aspects 5Queue coordinator whenever required for the GS Enterprise Management queue 6Handle AVP or IVP on all monitoring infrastructure based on patches

    • Technical Experience : 1.Preferably skilled in SolarWinds WPM and CA products such as CA UIM, CA Spectrum, CA SOI, CA APM2.Knowledge on implementing or supporting any monitoring tools would be an advantage. 3.Good knowledge on Wintel or Unix or Linux technology4.Windows and or Unix scripting skills to aid in automation of tasks.

    • Professional Attributes : 1.Good verbal and written communication skills to connect with customers at varying levels of the organization 2.Ability to operate independently and make decisions with little direct supervision 3.Should be open to work in shifts.

    • Educational Qualification : Bachelors Degree

Role:System Administrator / Engineer

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Functional Area:Engineering - Hardware & Networks

Role Category:IT Network

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Computers

PG:Post Graduation Not Required

Company Profile

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Company Info
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Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:259418

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