Skill required: Query Management - Customer Service Technology Support
Designation: Management Level - Team Lead/Consultant
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 7-11 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
What are we looking for?
We are looking for individuals who have the following skillset:
- Customer service - Inbound
- Customer Service Management
- Delivery Excellence
- Operations Management
- Telecom Operations
- Ability to establish strong client relationship
- Results orientation
- Strong analytical skills
- Ability to manage multiple stakeholders
- Thought leadership
Roles and Responsibilities