Technical Support Professional

From 5 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Posted: 20 days agoJob Applicants: 165Job Views: 859

Job Description

You will be involved in the following:
  • Own customer relationships and technical solutions on large scale enterprise environments.
  • You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
  • Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
  • Collaborate with other support and development teams to find a solution.
  • Communicate with the client regularly and keep them updated of the status and progress.
  • Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
This job might be for you if:
  • You like a buzzing environment with some 100 different things coming your way.
  • You are excited to learn about new technologies and products, as well as develop deep skills.
  • Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
  • You are motivated and driven and you enjoy solving problems.
  • You think on your feet and volunteer for new challenges without waiting to be asked.
  • You value the work in the team and you like helping people.
  • You communicate clearly, have fun connecting with our customers via video conference calls, online chats, emails or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.
Required Technical and Professional Expertise
  • 5-10 years of experience.
  • Hands-on experience and knowledge with Maximo Asset Management/MAS products.
  • Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
  • Self-motivated towards meeting agreed goals.
  • Good or Basic understanding knowledge of Cloud technologies (Red Hat OpenShift Kubernetes Docker etc.) and Databases, including MongoDB, DB2, Oracle, SQL Server.
Preferred Technical and Professional Expertise
You will make a great addition to our team if you have great skills in some of the following (and maybe even experience in supporting):
  • Windows and Linux/Unix operating systems.
  • Java, Ansible.
  • Mobile Technologies.
  • Maximo Application Suite Maximo Asset Management.
  • Understanding of the application development projects.
  • Working knowledge or understanding of web technologies and/or data analytics.

Role:IT Support - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent


UG:B.Tech/B.E. in Any Specialization

PG:Any Postgraduate

Company Profile


IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

To know more about business units at IBM India, click on the “About Us” link above.
Company Info
View Contact Details+

Contact Company:IBM

Address:SA , No.12,,Subramanya Arcade,Bannerghatta Road,Ba , BANGALORE, Karnataka, India

Reference Id:669361BR

Content provided by IBM, Info Edge India Limited disclaims all warranties against infringement.
Visit Security Guidelines and Terms and conditions for more comprehensive information in this regard.