Technical Support / Voice Process / International Voice (calling)

0 - 3 Years
Gurgaon
Not Disclosed by Recruiter
Posted: TodayOpenings: 10Job Applicants: 727Job Views: 1419

Job Description

  • Proving Level 1 (L1 )Support.
  • Working on Lotus Notes to create, modify, terminate Employees and troubleshoot.
  • Basic Mail server knowledge to create Distribution lists etc.
  • Managing incidents including business expectations and communication.
  • Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
  • Receiving, logging and managing calls from internal staff via telephone and email.
  • Routing tickets to respective tracks for further resolution as and when.
  • 1st line support - troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.
  • Troubleshoot basic network issues such as IP conflict
  • Log all calls in the Service Desk Call Logging system.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Providing Remote Support

*** Freshers with no work experience are also considered for this Job Opportunity and they'll be given training for this job role.

Required Candidate profile

  • Proving Level 1 (L1 )Support.
  • Working onLotus Notesto create, modify, terminate Employees and troubleshoot.
  • Basic Mail server knowledge to create Distribution lists etc.
  • Managing incidentsincluding business expectations and communication.
  • Act as asingle point of contactfor phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
  • Receiving, logging and managingcalls from internal staff via telephone and email.
  • Routing ticketsto respective tracks for further resolution as and when.
  • 1st line support -troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers etc.
  • Troubleshootbasic network issues such as IP conflict
  • Log all calls in the Service Desk Call Logging system.
  • To maintain a high degree ofcustomer servicefor all support queries and adhere to all service management principles
  • Providing Remote Support

*** Freshers with good English Communication Skills are also considerable for this job opportunity.


Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

AWC Software Pvt. Ltd.

AWC Software is a 13+ year old IT services provider with specialization in Oracle Products. These products are Oracle E-Business Suite (Functional & Technical), OBIEE, Fusion Middleware - ADF & BPM, Java. The current company strength is 600+ consultants having expertise on Oracle Products and with varied experience levels. Our Offshore Development Center is based out of Noida with capacity of 150 seats. We have been supporting our enterprise clients from our ODC and have been also working with large SI's from our office. We are An ISO 9001:2008 certified company and Oracle Gold Partner. We have been partnering with large system integrators in India and have been working with SI's on large projects on resource augmentation model. Our strength on Oracle EBS is 70% Technical and 30% Functional. Out of these 15% remains bench strength on Technical and 10% remains in Functional. Out of our total employee strength, 60% resources are highly skilled on Oracle EBS and 40% on other products of Oracle.
View Contact Details+

Recruiter Name:HR

Contact Company:AWC Software Pvt. Ltd.

Telephone:7042992416

Email :pgehlot@awcsoftware.net

Website:http://awcsoftware.net/

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