Job Skill: Customer Service Management
Designation: Career Level - 13-Associate
Job Location: Noida
Qualifications: Diploma in Electronics and Telecommunication
Years of Experience: 0-2 years
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
This team is involved in developing structures, processes and capabilities for managing and monitoring telecommunications networks.
In Customer Service Management, you will be responsible for to manage the organizations interaction with current and potential customers by using data analysis about customers history with the organization to improve business relationships with customers, specifically focusing on customer retention, enhancing customer satisfaction and ultimately driving sales growth.
Good to have skills: Good communication skills
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.