Telecom Operations – Customer Service Management

from 0 to 2 year(s) of Experience
Noida
Not Disclosed by Recruiter

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Posted: 28 days agoJob Applicants: 1011+Job Views: 2771+

Job Description

Job Skill: Customer Service Management

Designation: Career Level - 13-Associate

Job Location: Noida

Qualifications: Diploma in Electronics and Telecommunication

Years of Experience: 0-2 years


Job Summary

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.

This team is involved in developing structures, processes and capabilities for managing and monitoring telecommunications networks.

In Customer Service Management, you will be responsible for to manage the organizations interaction with current and potential customers by using data analysis about customers history with the organization to improve business relationships with customers, specifically focusing on customer retention, enhancing customer satisfaction and ultimately driving sales growth.

Good to have skills: Good communication skills

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €”powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address :Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:39958

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