Telecom Operations-service Desk

from 0 to 1 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 58 days agoJob Applicants: 1409+Job Views: 2849+

Job Description

Job Skill: Service Desk

Designation: Career Level - 13-Associate

Job Location: Bengaluru

Qualifications: Graduate - Diploma in Any Discipline

Years of Experience: 0-2 years


Job Summary

You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.

The Telecom Operations team is involved in developing structures, processes and capabilities for managing and monitoring telecommunications networks.

In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.You will be acting as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and also to satisfy both customer and clients.

Good to have skills: Effectively collaboration and team work

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Contact Company:Accenture Solutions Pvt Ltd

Reference Id:40697

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