Job Skill: Service Desk
Designation: Career Level - 13-Associate
Job Location: Bengaluru
Qualifications: Graduate - Diploma in Any Discipline
Years of Experience: 0-2 years
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team is involved in developing structures, processes and capabilities for managing and monitoring telecommunications networks.
In Service Desk, you will be responsible for providing 1st level customer Service support to client with respect to their Operations.You will be acting as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and also to satisfy both customer and clients.
Good to have skills: Effectively collaboration and team work
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.