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Transaction Risk Investigator - SPRO - Bangalore

from 0 to 4 year(s) of Experience

Bangalore/Bengaluru

₹ 2,75,000 - 3,75,000 P.A.

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Posted: 23 days agoJob Applicants: 29737+Job Views: 119372+
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Job Description

Roles and Responsibilities:

This includes, but is not limited to:

  • Researches and evaluates facts surrounding seller transactions
  • Takes appropriate action on investigated transactions based on established standard operation procedure and tools
  • Documents their actions by providing detailed annotations
  • Communicates with external customers via phone or email during the investigation process
  • Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
  • Understand the issue and make best use of the available resources to resolve it
  • Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
  • Communicate with internal and external stakeholders
  • Understand performance metrics to create analysis for driving business goals
  • Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications

  • Education Qualification: Graduate in any discipline
  • Work Experience: 0 to 4 years
  • Communication Skills- Excellent communication skills (written and spoken) in English language
  • Ability to handle and interpret large sets of data
  • Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications

  • Demonstrated problem solving and analytical skills
  • Proven ability to work productively and efficiently in an independent setting
  • Proven ability to clearly communicate with managers and associates at all levels
  • Global perspective and solid understanding of business objectives
  • Excellent attention to detail and work with the highest level of accuracy
Additional Information:

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')

Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)



Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Temporary/Contractual

Education:UG -Any Graduate in Any Specialization
PG - Any Postgraduate in Any Specialization

Company Profile

Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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Contact Details

Contact Company:Amazon Development Centre (India) Pvt. Ltd.

Address :BUILDING NO 9 9TH AND 10TH FLOOR,,,RAHEJA MIND SPA, CE,RAHEJA MIND SPACE,MADHAPUR, HYDERABAD,RANGAREDD, Y,, Hyderabad, Telangana, India, -