Roles and Responsibilities:This includes, but is not limited to:
Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards
Education Qualification: Graduate in any discipline
Work Experience: 0 to 4 years
Communication Skills- Excellent communication skills (written and spoken) in English language
Ability to handle and interpret large sets of data
Demonstrated ability to work in a team in a very dynamic environment
Demonstrated problem solving and analytical skills
Proven ability to work productively and efficiently in an independent setting
Proven ability to clearly communicate with managers and associates at all levels
Global perspective and solid understanding of business objectives
Excellent attention to detail and work with the highest level of accuracy
Additional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
Education:UG -Any Graduate in Any Specialization PG - Any Postgraduate in Any Specialization
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
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Contact Company:Amazon Development Centre (India) Pvt. Ltd.
Address :BUILDING NO 9 9TH AND 10TH FLOOR,,,RAHEJA MIND SPA, CE,RAHEJA MIND SPACE,MADHAPUR, HYDERABAD,RANGAREDD, Y,, Hyderabad, Telangana, India, -
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