TWS Administration SW/Application Tech Support Practitioner

From 6 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 29 days agoJob Applicants: 13Job Views: 57

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 9
  • Work Experience : 6-8 years
  • Work location : Bengaluru
  • Must Have Skills : TWS Administration
  • Good To Have Skills : DB2 Database Administration
  • Job Requirements :

    • Key Responsibilities : A-Monitor batch jobs Report or resolve issues and batch scheduling changes in CA-ESP toolB-Perform basic CA ESP operational tasks C-Monitor batch console alerts Report using escalation matrixD-Apply SOPs to troubleshoot issues E-Perform IPL or HMC operations and system maintenances F-Handle system breakdowns - Emergency IPL, DumpsG-Identify report risks to SLAs and engage stakeholdersH-Monitor System performance, software, disk or tape utilization

    • Technical Experience : A-Expertise with batch scheduling tools - particularly in CA-ESP tool Good to have experience with other scheduling tools like TWS or OPC, CA-7, or Control-MB-Experience to work with Spool management tools, system monitoring and automation toolsC-Expertise knowledge to perform IPL and knowledge of HMC operations D-Experienced to support Production or LIVE environment in 4x7 support model

    • Professional Attributes : A-Good verbal and written communication skills to connect with customers at varying levels of the organization B-Ability to operate independently and make decisionC-Flexible to work in 4x7 shiftD-Take part in weekend or holiday on call support

    • Educational Qualification : Bachelors Degree

    Role:Not mentioned

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Software

    Role Category:Not mentioned

    Employment Type:Full Time, Permanent

    Education

    UG:LLB in Any Specialization

    PG:Post Graduation Not Required

    Doctorate:Doctorate Not Required

    Company Profile

    Accenture Solutions Pvt Ltd

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture Solutions Pvt Ltd

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:379093

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