Unified Communication and Collaboration Operations

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 49 days agoJob Applicants: 136Job Views: 503

Job Description

  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Bengaluru
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Network Infrastructure
  • Job Requirements :

    • Key Responsibilities : 1: Manage the Incidents/Tasks and changes for the Voice Team 2: Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution 3: Work towards resolution of incidents reported by users/monitoring tool - within SLA 4: Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution 5: Create and publish Root Cause Analysis for Critical incidents

    • Technical Experience : 1: Troubleshooting of issues related to products like - Unified Call Manager, Cisco Unity, Voice Gateway, Gatekeepers, Voice mail Server, IP phones , CUBE , soft phones , Analog gateways, UCCX, Recording solution Calabrio, Script management, Call Handler 2: Troubleshooting skills for Voice protocols like SIP, H323, MGCP, RTP 3: Knowledge on Telecom infrastructure protocols like ISDN and analog signaling 4: Plan and test Voice network software upgrade

    • Professional Attributes : 1 Ability to organize and plan work independently2 Ability to work in a rapidly changing environment 3- : Good Communication Skills for interacting with US/UK Clients and team members

    • Educational Qualification : B tech

    Role:Network Manager / Administrator

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent

    Education

    UG:B.Tech/B.E.

    PG:Post Graduation Not Required

    Company Profile

    Accenture

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:341466

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