Unified Communication and Collaboration Operations

from 2 to 6 year(s) of Experience
Bengaluru
Not Disclosed by Recruiter

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Posted: 58 days agoJob Applicants: 39Job Views: 116

Job Description


  • Project Role : Cloud Operations Administrator
  • Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Cloud Infrastructure
  • Job Requirements :

    • Key Responsibilities : A:Central Helpdesk 24/7 manned support B:Monitoring Incident Management Tickets follow up with users for closure C:Carry out Simple Scripted MADC L1 tasks D:On event of outage open Troubleshooting bridge and invite defined DL until L2/L3 team intervention E:On event of outage open Cisco Remote TAC ticket and share with L2/L3 Team F:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group G: Share Issue description test results

    • Technical Experience : A:Strong understanding of Detailed telephony, VoIP signaling standards and telecommunications protocols B:Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCMC:Must know IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP, Hunt group, Unity, D:System Handler, Auto Attendant , Call routing , Cube, dial peers , E911, IVR , Detailed QoS, SBC V-Gateways, IMP, Extension Mobility , Call Admission Control , ILS , Network Basics, SRST , Global Dialplan

    • Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude

    • Educational Qualification : 15 years of full time education

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Contact Company:Accenture Solutions Pvt Ltd

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:259458

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