Unified Communication and Collaboration Operations Cloud Operations

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 45 days agoJob Applicants: 72Job Views: 328

Job Description

  • Project Role : Cloud Operations Administrator
  • Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Bengaluru
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Cloud Infrastructure
  • Job Requirements :

    • Key Responsibilities : a: Central Helpdesk 24/7 manned support b: Monitoring Incident Management Tickets follow up with users for closure c: Carry out Simple Scripted MADC L1 tasks d: On event of outage open Troubleshooting bridge and invite defined DL until L2/L3 team intervention e: On event of outage open Cisco Remote TAC ticket and share with L2/L3 Team f: Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group G: Share Issue description test results

    • Technical Experience : a: Strong understanding of Detailed telephony, VoIP signaling standards and telecommunications protocols b: Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCM c: Must know IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP, Hunt group, Unity, d: System Handler, Auto Attendant , Call routing , Cube, dial peers , E911, IVR , Detailed QoS, SBC V-Gateways, IMP, Extension Mobility , Call Admission Control , ILS , Network Basics, SRST , Global Dialplan

    • Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude

    • Educational Qualification : 15 years of full time education

    Role:System Administrator / Engineer

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent



    PG:Post Graduation Not Required

    Company Profile


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services”all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:368159

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