Unified Communication and Collaboration Operations SW/Application Tech

From 4 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 45 days agoJob Applicants: Less than 10Job Views: 118

Job Description

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Bengaluru
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Enterprise Voice & Video Infrastructure
  • Job Requirements :

    • Key Responsibilities : 1 Provide operational support for the Cisco Core Video Infrastructure2 Implement change requests as per business needs on VC Core and Endpoints3 Support VC Endpoint Deployment activities as a member of the product team4 Work with multiple client groups to ensure that shared infrastructure is meeting functional and service level requirements5 Escalation POC for the Tier2 VC team

    • Technical Experience : 1 Hands-on experience troubleshooting and managing core video components like the Cisco Call Manager, Cisco Expressway servers, Pexip and TMS2 Should possess good communication skills for coordinating effectively with customers and various stakeholders3 Expertise in troubleshooting configuring various VC endpoint models like MX, SX, DX and Room Kit series4 Experience in upgrading the Cisco VC Core and Endpoints5 Understanding of network QOS requirements to support voice video calls

    • Professional Attributes : 1 Excellent communication skills2 Flexible working hours

    • Educational Qualification : Bachelors Degree in IT discipline or equivalent experience Diploma in CS/BSc/BE/B-Tech

    Role:Network Manager / Administrator

    Salary: Not Disclosed by Recruiter

    Industry:IT Services & Consulting

    Functional Area:Engineering - Hardware & Networks

    Role Category:IT Network

    Employment Type:Full Time, Permanent



    PG:Post Graduation Not Required

    Company Profile


    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
    Company Info
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    Contact Company:Accenture

    Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

    Reference Id:397570

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