Urgent Hiring For Customer Service ll REF- HR Nandini ll

for 0 year(s) of experience
₹ 2.5-3.5 Lacs P.A.
Posted: 24 days agoOpenings: 1Job Applicants: 187Job Views: 927

Job Description


JOB DESCRIPTION


Hiring for Domestic Voice Process .


To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.


Minimum Qualification Criteria

1. Undergraduate / Graduate

2. Fresher are also eligible

3. Agents should be flexible to work in a 24/7 Environment.


Desirable qualifications

1.Decent skills (Written/Verbal) is the foremost priority.

2. Good customer service skills.


Job Responsibilities


1. Provide customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

6. Ensure that customers' confidential information is properly protected and only used for official purposes.


Required Knowledge and Skills


1. Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

2. Strong communication skills characterized by excellent writing and speaking skills.

3. Must possess good multitasking skills.

4. Should have good negotiation skills and be able to influence people.

5. Ability to use computers efficiently and must learn how to use new software/CRM.

6. Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

7. Must have a keen eye for detail and follow instructions .


Mention HR NANDINI CHAUHAN on top of your CV.


Salary Offered:- 15k to 30k ctc

Contact Details:- Nandini Chauhan - 8799748924


Address Details: ienergizer A-37,

Gate No 2, Sector-60, Noida.


Role:Customer Retention - Voice / Blended

Salary: 2.5-3.5 Lacs P.A.

Industry:BPO / Call Centre

Department:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Graduation Not Required

Company Profile

Ienergizer

Join the Link for More update :


https://chat.whatsapp.com/LIO9kroqyJCIZLGeYxYRum



Office Address:

A-37, Gate no. 2,,,,Sector-60,Noida, NOIDA, Uttar Pradesh, India

Company Info
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Contact Company:Ienergizer

Address:A-37, Gate no. 1,,,,Sector-60,Noida, NOIDA, Uttar Pradesh, India

Reference Id:HR Nandini

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