Urgent Opening For Work Force Managment

From 1 to 5 year(s) of experience
₹ 1,00,000 - 4,00,000 P.A.
Posted: 14 days agoOpenings: 100Job Applicants: 1118Job Views: 3572+

Job Description

Skill required: Workforce Services - Workforce Management
Designation: Management Level - New Associate
Job Location: Gurugram
Qualifications: Any Graduation
Years of Experience: 0-1 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term
business survival. So how do organizations sustain themselves? The key is a new operating model-
one that's anchored around the customer and propelled by intelligence to deliver exceptional
experiences across the enterprise at speed and at scale. You will deliver breakthrough business
outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating
models. Operations is one of four services that make up one Accenture -the others are Strategy and
Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Business Operations vertical and help us supervise the day to day
operational and administrative activities, ensuring that all processes are followed / executed and that
deadlines are met.
The Workforce Services team is responsible for short term planning, management, maintaining
internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the
areas of staffing, logistics and change management and reports/highlights any deviations. This team
also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet
the optimum utilization of agents and seats.
The Workforce Management team focuses on maximizing performance levels and competency for
an organization. This includes activities needed to maintain a productive workforce, such as field
service management, human resource management, performance and training management, data
collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client
relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide
feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and
drive continuous improvement in Service Delivery Performance. This team is also responsible for
innovation in the workforce management space providing insights to Accenture and Client
leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own
efficiency improvement goals. This team also partners wit regional leads and ensure we are
compliant on all internal and client audits.

What are we looking for?
We are looking for individuals who have the following skillset:

Ability to work well in a team
Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to
general guidelines

Your primary interaction is within your team and your direct supervisor

You will be given detailed instructions on all tasks that need to be carried out, and the decisions
that you make will impact your work

You will need to be well versed with basic statistics and terms involved in the day to day
business and use it while discussing with stakeholders

You will be working closely with project members to effectively deliver on the requirements

You will be an individual contributor as a part of a team with a predetermined focused scope of
Please note this role may require you to work in rotational shifts.

Kindly drop resume -swetha.b.raju@accenture.com

Contact- Swetha(8826247648)

Role:Non - Tech Support - Non Voice

Salary: 1,00,000 - 4,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Non Voice

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services€”all powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Company Info
View Contact Details+

Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound, MUMBAI, Maharashtra, India

Reference Id:swetha

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