Workforce Services Senior Analyst-Workforce Services

From 5 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

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Posted: 12 days agoJob Applicants: 200Job Views: 1408

Job Description

Skill required: Workforce Services - Workforce Management

Designation: Management Level - Senior Analyst

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

What would you do?

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats. The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional l

What are we looking for?


Resource Capacity Forecasting & Planning
Scheduling
Workforce Analytics
Workforce Management
Ability to establish strong client relationship
Ability to manage multiple stakeholders
Ability to meet deadlines
Ability to work well in a team
Written and verbal communication
IEX TotalView Workforce Management

Roles and Responsibilities


In this role you are required to do analysis and solving of increasingly complex problems
Your day to day interactions are with peers within Accenture
You are likely to have some interaction with clients and/or Accenture management
You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
Decisions that are made by you impact your own work and may impact the work of others
In this role you would be an individual contributor and/or oversee a small work effort and/or team
Please note that this role may require you to work in rotational shifts

Role:Business Analyst

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Data Science & Analytics

Role Category:Business Intelligence & Analytics

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
Company Info
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Contact Company:Accenture

Address:Plant 3,Godrej and Boyce Compound LBS Marg, Vikhroli (W) , MUMBAI, Maharashtra, India

Reference Id:256175

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