Workforce Services-workforce Management

from 0 to 1 year(s) of Experience
Chennai
Not Disclosed by Recruiter

Clicking apply will take you to the company’s website

Posted: 26 days agoJob Applicants: 1044+Job Views: 3027+

Job Description

Job Summary

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.

You will be working as a part of Workforce Services team which is required to track progress from staffing, logistics and change management perspective and highlight any deviations. You will be involved in short term planning and management, maintaining internal forecasts and track forecast accuracy. You will be monitoring scheduling efficiency and recommend schedule changes, hours of operation etc. to meet the optimum utilization of agents and seats.

In Workforce Management you will be responsible for maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Process Flow Analyst

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:35687

Apply