Job Skill: Workforce Management
Designation: Career Level - 11-Analyst
Job Location: Mumbai
Qualifications: Graduate - Diploma in Any Discipline
Years of Experience: 3-5 years
You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.In Workforce Management you will be responsible for maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.Good to have skills: Good communication skills
Roles and Responsibilities
In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.