Workforce Services-Workforce Services

from 3 to 5 year(s) of Experience
Mumbai
Not Disclosed by Recruiter

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Posted: 54 days agoJob Applicants: 187Job Views: 600

Job Description

Job Skill: Workforce Management


Designation: Career Level - 11-Analyst


Job Location: Mumbai


Qualifications: Graduate - Diploma in Any Discipline


Years of Experience: 3-5 years


Job Summary

You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats.In Workforce Management you will be responsible for maximizing performance levels and competency for an organization. This includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.Good to have skills: Good communication skills


Roles and Responsibilities


In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Business/EDP Analyst

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Diploma - Any Specialization, Any Graduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
View Contact Details+

Contact Company:Accenture Solutions Pvt Ltd

Address:Plant No-3.Godrej and Boyce Complex, MUMBAI, Maharashtra, India

Reference Id:41388

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