Founded in 1994 by Jeff Bezos, Amazon is an American multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and AI. It is the largest online retailer in the world. Many candidates are willing to get a job at Amazon but don’t know what to expect from their upcoming interview at Amazon. We have created this article to make you aware of what it looks like to get interviewed at Amazon. If you’re heading for an interview with the e-commerce giant, these Amazon interview questions and tips are sure to help you ace it. 

Amazon Interview Process

Amazon’s interview process usually consists of four steps. The process may be different depending on which role you’re applying for.

Amazon Interview Process

1. Online Application –

This step involves identifying opportunities at Amazon. In this step, either you can apply for a job posting on their site, or a recruiter reaches out to you. Make sure you have your updated resume ready for this step.

2. Assessment –

This step involves evaluating the applicants consistently and equitably through online assessments. The role for which the candidate has applied decides the type and number of assessments. Broadly, Amazon assessments are divided into two categories: 

  • Work Style Assessments [Time to complete: 10-20 minutes]

These assessments revolve around the culture and Leadership Principles of Amazon. You may be provided with some statements and asked to choose the extent to which a statement represents your work style. 

  • Work Sample Simulations [Time to complete: 20 minutes-1hour]

In this, candidates are provided with virtual tasks related to a specific position. For instance, candidates may be asked to make decisions based on Amazon’s Leadership Principles and demonstrate their problem-solving and interpersonal skills. The virtual tasks will depend on the role you have applied for.

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3. Phone Interview –

This step ensures that your skills fit the position. You also get a chance to ask questions and make sure the position is what you’re looking for. Candidates may be asked questions related to Leadership Principles, behavioral-based questions, and technical questions (for tech roles like software development, artificial intelligence, and machine learning).

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4. In-Person (Virtual or On-Site) Interview –

If you make it past the above steps of interviews, you may be invited to an on-site or virtual interview. You will meet more people at the company or online to talk in-depth about your skills and experience. In this step, your specific knowledge will be assessed. For instance, this round will assess your technical knowledge if you applied for a software engineer role or your strategy approaches for a project management role.

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Top Amazon Interview Questions (Non-Technical)

Amazon Interview

Now, we are through the interview process. Let’s take a look at some of the most important and frequently asked questions in Amazon interviews that you can face at any point in their interview process. This list does not include technical questions.

Q1. Tell me about yourself. 

Q2. Why do you want to work for Amazon?

Q3. What are your short and long-term career goals?

Q4. Who is the CEO of Amazon? How do you pronounce his name?

Q5. Which Amazon leadership principle do you connect with most?

Q6. Can you describe your most difficult customer experience? How did you handle the customer’s needs?

Q7. Explain a time when you faced a crisis at work. How did you handle it?

Q8. Tell me about a time when you faced criticism and how you responded.

Q9. Tell me about a time you disagreed with your manager. How did you resolve it?

Q10. What metrics do you consider important for growth?

Q11. How do you go about persuading people?

Q12. Have you ever taken an unfamiliar project that was outside of your expertise or job description? How did you handle it?

Q13. Can you tell me about a time you had to make a decision without all of the data or options in front of you?

Q14. What would you do in a situation where you saw your close work colleague stealing?

Q15. How would you handle the situation if one of your colleagues wasn’t contributing their share to your work?

Q16. What has been the most difficult professional situation in your life? How did you handle it?

Q17. Can you explain a time when you created a poor customer experience and how you fixed it?

Q18. Explain a time that you dealt with a hostile customer.

Q19. How will you handle a situation if you’re given conflicting directions from two different managers?

Q20. If you saw one of your coworkers being unsafe at work, what would you do?

Q21. What is the worst mistake you ever made? How did you fix it?

Q22. Can you tell me about the last time you had to apologize to someone?

Q23. Explain a time when you disagreed with the feedback you received. How did you handle it?

Q24. How would you solve problems if you were from Mars?

Q25. What is the most challenging thing about working with you?

Preparing for an AWS interview? Check out the Top AWS Interview Questions and Answers


Amazon Interview Tips 

Here are some tips to get you started with your Amazon interview preparation: 

1. Update your resume

Tailor your resume for the Amazon job you are applying for. It will familiarize you with the job description and make you look like the perfect match. 

Also Read: Top HR Interview Questions and Answers

2. Research 

How do you know that you’re ready for your Amazon interview? Well.. the first step for preparing for an interview is research. Before the interview, you must thoroughly review the job description to refresh your memory about any must-haves. Next, go to Amazon’s official website and look into the company’s mission, values statements, and recent achievements. It will give you insights into the company’s culture. 

3. Get familiar with Amazon’s leadership principles

You must familiarize yourself with Amazon’s leadership principles as interviewers may be willing to know how you have applied the leadership principles in your previous professional experience. 

Amazon uses leadership principles every day in discussing ideas for new projects, while solving a problem, etc. They are 14 concepts that Amazon uses as its leadership principles: 

Customer Obsession Think Big
Ownership Bias for Action
Invent and Simplify Frugality
Are Right, A Lot Earn Trust
Learn and Be Curious Dive Deep
Hire and Develop the Best Have Backbone; Disagree and Commit
Insist on the Highest Standards Deliver Results

4. Be ready to answer unexpected questions

While you could just memorize the above Amazon interview questions and prepare their answers, that’s not the best way to go about things. What if an unexpected question comes up? How will you answer it? 

Many of Amazon’s frequently asked interview questions are behavioral questions. The interviewer may ask you questions looking for examples of times you overcame challenges. To answer any unexpected question, you will have to practice answering questions with the Amazon leadership principles. 

Explore the popular Interview Preparation Courses on Naukri Learning. 

5. Plan your answers using the STAR method

You can use the STAR method (Situation, Task, Action, Results) to craft a reply for behavioral-based interview questions. This technique provides a structure for you to remember so that you can answer in the best possible way.

STAR method includes the following four steps:

  • S – what was the Situation?
  • T – what was your Task?
  • A – What Action did you take?
  • R  – explain the Result or outcome of your actions

When you answer questions, ensure your answer is well-structured and provide examples using numbers or data, if applicable. 

6. Be ready to tell what you would do differently

Even if the story that you shared was a success, the interviewer might want to know what you would do differently if you were in a similar situation again. If you think about this question ahead of time, you would not have to struggle to respond during your interview.

7. Seek clarification & ask questions 

Amazon Interview Tips

If the interviewer asks you a question and does not provide sufficient information for you to give a proper answer, ask for more context. 

You may also get a chance to ask some questions as your Amazon interview starts to wrap up. You must take advantage of this opportunity as it allows you to learn valuable things that can help you decide if the job is right for you. 


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