Assistant Manager- Customer Service

Techmetrics

1 to 4 yrs. Gurgaon
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Posted on 20 Jul 2016

Job Description

- Work towards Process Improvement, Individual Development Plan and Employee Satisfaction.
-Performance management of customer service executives and subject matter experts with routine audit of their work and documented feedback
-Meet daily targets and drive corrective actions, when applicable
-Work with training team to help in maintaining of training content with all latest process and product updates for effective learning during new hire training and refresher sessions
-Plan rosters, shrinkage and leaves of team members to assure required service coverage
- Review and analyse quality attribution and feedbacks.
- Improves customer service quality results by re-designing processes; creating and communicating service metrics
-Achieve Operational deliverables like SL%, AL%, Retention%, AHT, Login Hours and Shrinkage

Only BPO candidates can apply

Keyskills

Job Posted by

Anuja goyal freelancer hr Freelancer India Gurgaon

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