Assistant manager - Training

Tata Business Support Services Limited

5 to 6 yrs. Chennai
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Posted on 11 Nov 2014

Job Description

Monitor Chats/Emails and calls on Communication, Soft Skills, Process & Compliance Parameters.
Provide Coaching & Feedback to enhance agent performance.
Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.
Analyze the Coaching / Training needs of the agents & support them in delivery.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Keep the reps updated on new process changes/updates, improvement initiatives.
Conduct Compliance, Communication & Process Awareness sessions for new hires.
Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP etc.
Develop Action plans and report out the improvement process in business reviews.
Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.

Link to Job: business support services&srcPage=s


Job Posted by

Karthikeyan Senior Executive Human Resources Tata Business Support Services Limited Chennai


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