Contact Center Head_Mortgage loan_Most reputed Financial Company

• Responsible for business development via contact center team of 40-50 contact center executives
• Relationship management with business partners/connectors and Pan India branches to drive higher sales conversions from contact center leads shared with the branches
• Ensure high login productivity of contact center team in coordination with Team Leads to increase business numbers via contact center.
• Responsible for maintaining a healthy business conversion funnel percentage by achieving lead to login targets
• Coordination with Branch sales and credit team for contact center training on product and policy
• Weekly and Monthly meeting with PAN India branches to identify and rectify issues leading to lower conversion from branches in coordination with Branch Heads & Regional Heads.

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