Customer Care Executive

Aadvik Foods & Products Pvt. Ltd.

0 to 3 yrs. Delhi
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Posted on 23 Aug 2017

Job Description

? Managing incoming calls and customer service inquiries
? Generating sales leads that develop into new customers
? Identifying and assessing customers’ needs to achieve satisfaction
? Build sustainable relationships and trust with customer accounts through open and interactive communication
? Provide accurate, valid and complete information by using the right method/tools
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
? Keep records of customer interactions, process customer accounts and file documents

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