Customer Care Executive

Responsibilities/Key Tasks:
? Answer calls professionally to provide information about products and services, take/ cancel orders or obtain details of complaints.
? Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken. Process orders, forms and applications.
? Follow up to ensure that appropriate actions were taken on customers’ requests.
?Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required:
? Good communications skills
? Ability to listen and active problem solving skills
? Good interpersonal skills
? Ability to handle pressure
? System knowledge
? Record maintaining
? Educate to the customer

Keyskills