Customer Care Executive

Answering calls politely and professionally to provide information about services.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
Customer Retention
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Handling employee issues, staffing, managing client schedules, managing workflow, shedding light on departmental policy.
Performing the registration process for clients without any errors.
Always perform timely performance evaluations and initiate appropriate action if needed
Assisting in getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.

Keyskills