Customer Care Head

• Authorized to take decisions on behalf of the dealership for the customer
• Authorized to take decisions on implementation of counter measures
• • Authorized to take decisions on behalf of the dealership for the customer
• Authorized to take decisions on implementation of counter measures
• Empowered to take decisions on expenditures to ensure customer delight
• Up-dation of Customer database
• Ensure availability of necessary customer data prior to release of invoice for new sales
• Coordination of customer information (from database) and customer touch points
• Ensure that staff is prepared/informed for planed visits of customers for a tailor-made treatment during his visit
• Ensure implementation of customer information within CRM activities
• Analysis, improvement, development of new CRM activities (also according to the requirement list)

Keyskills