Customer Relationship Manager

Puneet Developers

8 to 13 yrs. Mumbai Suburbs , Navi Mumbai
Apply without registration
Posted on 09 Nov 2018

Job Description

Single point of contact SPOC between organization and the customer, Interacting with the clients and channel partners on a regular basis & resolving their queries, complaints & handling all client relations, handling customer queries for better customer satisfaction.
Communication Communicate with the customer through welcome email on every new booking with a scan copy of provisional receipt and review form within 1 day of booking. Communicate clearly the process of registration and the legal attributes to the property as explained by legal team to customer. Address and resolve customer service inquiries, requests and complaints. Send payment reminder to customers on attaining due date of the payment. Timely generate demand letter as per payment plan discussed and submitted to customer Timely collection of payment Error free Documentation & MIS at every phase Ensure smooth processing

Keyskills

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