Customer Retention Manager

Passion Gaming Pvt Ltd

2 to 4 yrs. Chandigarh
Posted on 20 Jun 2016

Job Description

Job Description
Manage Online Customer Retention & Business Development activities. Take initiatives in customer satisfaction via process improvement plans, efficient reporting and flow of information. Maintains industry relationships and responsible for coordinating with a team of customer service and design team. Candidate must have excellent skills in Microsoft Excel. Familiar with variety of the customer retention concepts, practices and procedures. Performs a variety of tasks like develops budgets, data crunching, deposits and withdrawal, competitor analysis, latest market trends, etc.Leads and directs player retention in online gaming space.

A wide degree of creativity and latitude is expected. Typically reports to Operations Head.

MBA in Marketing
3 years experience working in a call center or online retail environment



Job Posted by

Malti Jangra Sr Hr Consultant Malti Jangra Chandigarh


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