Customer Service Associate/ Claim Handling

Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

? Skills:
Product Knowledge,Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes,

Keyskills