Customer Service Executive

IMSI India Private Limited

1 to 2 yrs. Ahmedabad
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Posted on 21 Jan 2016

Job Description

1) Ticket logging for all the issues and requests received with correct priority, category, severity, problem description, user info.
2) Assign tickets to correct resolver group
3) Publish outage notifications with correct details and within specified timeline
4) Follow ups with relevant IT team members on tickets pending for action
5) Update the relevant tickets (such as password resets, etc.) with resolution remarks and close the ticket on time
6) Type/speak English fluently
7) SPOC for taking all calls from CUSTOMER IT users limited to scope of work
8) Prioritize incidents/SR/CR via Helpdesk tool
9) Submit requests on behalf of end users for hardware, software and application/server access utilizing provided tools
10) Escalate issues / tickets which are going beyond the service Levels
11) Track all the issues and send status updates on the progress


Job Posted by

Nital Khatri Project Manager IMSI India Private Limited Ahmedabad


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