Customer Service Officer

SHV Energy Pvt. Ltd.

2 to 5 yrs. Ahmedabad
Apply without registration
Posted on 18 Jun 2018

Job Description

• Facilitate Customer complaint mgmt – Related to Cylinder Customers and Franchisees- To receive complaint from Customer / Sales
• Order receipt and Clubbing / Proactive calling for Payment / SAP - Order processing for Cylinders / Bulk
• Payment Follow Up / Proactive calling for Payment / Receipt of cheques / DDs from customers and giving Finance for entry in SAP
• Co-ordinate to fulfill orders as per Service Standards – Cylinders & Bulk
• Follow up for BG renewal & SAP updation
• Ensure Optimum Secondary Distribution cost – Cylinders & Bulk
• To co-ordinate for data for master creation of new customer in SAP
• Ensure timely and accurate Price updation
• Price Communication letters to all customers
• Customer queries related to dispatches and financial statements
• Custodian of Agreements / BG’s
• Handling Customer enquiryries


Job Posted by

Renu Senior executive HR SHV Energy Pvt. Ltd. Ahmedabad


IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.