Customer Service Positions for a Reputed Bank, Mumbai

A Reputed Bank

0 to 3 yrs. Mumbai
Apply without registration
Posted on 09 Apr 2019

Job Description

Job Role:
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met

Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs

Languages Required: English + Hindi (compulsory). Any other Regional language.

Education: Graduates (Any stream)


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