Customer Success Lead

Customer Success Lead

4 to 6 yrs. Delhi
Posted on 29 Jul 2017

Job Description

Job Description:
LimeTray has 11 products which are offered to merchants to help them run their business better.
Customer Success team is responsible for ensuring success of merchants by using these products. We believe that customer success is not just about managing churn or giving support to customers - it’s more meaningful than that.
Our customer success function should solve for success of the customers and do what’s right for them even if this includes telling merchants that they are wrong. Most SaaS company have customer experience (NPS) in top 5 KPIs but for LimeTray, it’s in top 3.There are 2 parts to customer success for us - one is customer on-boarding and second is providing great value to customers. This role requires someone to have very very deep understanding of our products and contribute in success of our merchants through LimeTray products and be the voice of custom

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Job Posted by

Mr Anupam dhuman HR Manager Reliance Jio Infocomm Ltd. Bengaluru / Bangalore

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