Customer Support Engineer

IT Company

1 to 2 yrs. Guwahati
Posted on 16 Mar 2017

Job Description

1. Understand the scope of work as per the service level agreement and adherence to the same.
2. Maintain in�time support & required services as per the agreement at respective customer sites.
3. Deliver consistent quality of service by utilizing diagnostics, troubleshooting and customer service skills.
4. Manage on-site assets (both Customer & the company) with proper tracking, tagging, database updating and physical maintenance.
5. Spare management and corresponding stock maintenance at respective sites in a systematic manner.
6. Proper logging of all type of incidents / complains / calls reported with status update in call logging software (if available) / call register.
7. Preparation of periodic call reports and other documents to track job progress and submission of the same to the customer as well as respective concerned of the company

Link to Job:


Job Posted by

Sourav Sengupta Head Human Resource Ultimate Search Consultants Guwahati


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