Customer Support International BPO Cochin

• Responsible for answering inbound chats from customers, resolve their primary query (Billing, Account management, Orders) and add value by selling products/services for new/existing customers.
• Should be able to perform under pressure and cope up with the dynamics of the process.
• Should have an aptitude for sales.
• Aim to retain customers through excellent service and attention to detail.
• Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
• Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
• Remain updated with the process, products, technology applications and utilities.
• Utilize various internal and client-based tools and applications for customer management

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