Data Center NOC L1 Engineer

Voltech Hr Services

2 to 3 yrs. Hyderabad / Secunderabad
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Posted on 19 Feb 2020

Job Description

Good Knowledge in Proactively monitoring the alerts 24*7*365 in Enterprice Management System (EMS)
Provide Level 1 technical support and initial troubleshooting of IT Infra management
Understanding of ITIL based processes, working experience on ITSM based ticketing tool and Must be open to work in 24*7 shifts.
Working Knowledge and experience in Maintaining Daily/Weekly/Monthly IT Health check lists
Knowledge on Publishing the reports of Dialy/Weekly/monthly
Good Knowledge on HP EMS system
Knowledge in basic Unix commands to check resource utilization/service status/file
Knowledge in network protocols and basic commands
Basic Troubleshooting skills, network, system, server & storage
Knowledge on creating incident/request/change tickets in Ticketing tool
Qualification : B.Tech

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