Duty Manager

Silverwoods Resorts & Holidays Pvt Ltd

3 to 5 yrs. Wayanad
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Posted on 17 Mar 2016

Job Description

- Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
- Maintains a record of guest feedback and takes remedial actions to resolve problems.
- Interacts with guests at all opportunities.
- Reports on efficiency problems and makes recommendation for resolving them.
- Take responsibility in the absence of higher authority in any situation requiring management support /action.
- Monitors performance standards, reporting issues/concerns as needed.

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