Front Desk Incharge

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.
FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES:
1. Trains, cross –trains, and retrains all front office personnel.
2. Supervises workload during shifts.
3. Evaluates the job performance if each front office employee.
4. Maintains working relationships and communicates with all departments.
5. Maintains master key control.
6. Verifies that accurate room status information is maintained and properly communicated.
7. Resolves guest problems quickly, efficiently, and courteously.
13. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Keyskills